Candidates will receive an email from a partner or secretary detailing the client's identity and the general topic of discussion. This email might include additional documents and may highlight specific legal issues for consideration during the interview and in the subsequent attendance note or case analysis.
Preparation Time
★ 10 minutes: Candidates have this time to review the email and any accompanying documents.
Interview Duration
★ 25 minutes: Candidates will conduct the interview with the client, who may or may not be in vulnerable circumstances.
Assessment Type
★ Skills-Based Assessment: An assessor, playing the role of the client, will evaluate candidates based on their skills, not their legal knowledge.
Objective
During the interview, candidates should:
★ Aim to win the client's trust and confidence.
★ Gather all relevant information and gain a comprehensive understanding of the client's concerns.
★ Provide preliminary advice and address enough of the client's concerns to establish trust and confidence, with the understanding that detailed advice will be given at a later date.
Assessment Criteria
Ethics, professionalism and judgment
A1. Act honestly and with integrity
★ Recognising ethical issues and exercising effective judgment in addressing them.
★ Understanding and applying the ethical concepts which govern their role and behaviour as a lawyer.
★ Identifying the relevant SRA principles and rules of professional conduct and following them.
★ Resisting pressure to condone, ignore or commit unethical behaviour.
★ Respecting diversity and acting fairly and inclusively.
A2. Maintain the level of competence and legal knowledge
★ Taking responsibility for personal learning and development.
★ Reflecting on and learning from practice and learning from other people.
★ Accurately evaluating their strengths and limitations in relation to the demands of their work.
★ Maintaining an adequate and up-to-date understanding of relevant law, policy and practice.
★ Adapting practice to address developments in the delivery of legal services.
A3. Work within the limits of their competence
★ Disclosing when work is beyond their personal capability.
★ Recognising when they have made mistakes or are experiencing difficulties and taking appropriate action.
★ Seeking and making effective use of feedback, guidance and support where needed.
★ Knowing when to seek expert advice.
A4. Draw on a sufficient detailed knowledge and understanding
★ Identifying relevant legal principles.
★ Applying legal principles to factual issues, so as to produce a solution which best addresses a client's needs and reflects the client's commercial or personal circumstances.
★ Spotting issues that are outside their expertise and taking appropriate action, using both an awareness of a broad base of legal knowledge (insofar as relevant to their practice area) and detailed knowledge of their practice area.
A5. Apply understanding, critical thinking and analysis
★ Assessing information to identify key issues and risks.
★ Recognising inconsistencies and gaps in information.
★ Evaluating the quality and reliability of information.
★ Using multiple sources of information to make effective judgments.
★ Reaching reasoned decisions supported by relevant evidence.
Technical legal practice
B1. Obtain relevant facts
★ Obtaining relevant information through effective use of questioning and active listening.
★ Recognising when additional information is needed.
★ Interpreting and evaluating information obtained.
★ Recording and presenting information accurately and clearly.
B3. Develop and advise on relevant options, strategies and solutions
★ Understanding and assessing a client's commercial and personal circumstances, their needs, objectives, priorities and constraints.
★ Ensuring that advice is informed by appropriate legal and factual analysis and identifies the consequences of different options.
B6. Negotiate solutions to clients' issues
★ Identifying all parties’ interests, objectives and limits.
★ Developing and formulating best options for meeting parties' objectives.
★ Presenting options for compromise persuasively.
★ Responding to options presented by the other side.
★ Developing compromises between options or parties.
B7. Plan, manage and progress legal cases and transactions
★ Applying relevant processes and procedures to progress the matter effectively.
★ Assessing, communicating and managing risk.
★ Bringing the transaction or case to a conclusion.
Working with other people
C1. Communicate clearly and effectively, orally and in writing
★ Ensuring that communication achieves its intended objective.
★ Responding to and addressing individual characteristics effectively and sensitively.
★ Using the most appropriate method and style of communication for the situation and the recipient(s).
★ Using clear, succinct and accurate language avoiding unnecessary technical terms.
★ Using formalities appropriate to the context and purpose of the communication.
★ Maintaining the confidentiality and security of communications.
★ Imparting any difficult or unwelcome news clearly and sensitively.
C2. Establish and maintain effective and professional relations with clients
★ Treating clients with courtesy and respect.
★ Providing information in a way that clients can understand, taking into account their personal circumstances and any particular vulnerability.
★ Understanding and responding effectively to clients’ particular needs, objectives, priorities and constraints.
★ Identifying and taking reasonable steps to meet the particular service needs of all clients including those in vulnerable circumstances.
★ Identifying possible courses of action and their consequences and assisting clients in reaching a decision.
★ Managing clients’ expectations regarding options, the range of possible outcomes, risk and timescales.
★ Agreeing the services that are being provided and a clear basis for charging.
★ Explaining the ethical framework within which the solicitor works.
★ Informing clients in a timely way of key facts and issues including risks, progress towards objectives, and costs.
★ Responding appropriately to clients' concerns and complaints.
Managing themselves and their own work
D1. Initiate, plan, prioritise and manage work activities and projects
★ Clarifying instructions so as to agree the scope and objectives of the work.
★ Taking into account the availability of resources in initiating work activities.
★ Meeting timescales, resource requirements and budgets.
★ Monitoring, and keeping other people informed of, progress.
★ Dealing effectively with unforeseen circumstances.
★ Paying appropriate attention to detail.
D2. Keep, use and maintain accurate, complete and clear records
★ Making effective use of information management systems (whether electronic or hard copy), including storing and retrieving information.
★ Complying with confidentiality, security, data protection and file retention and destruction requirements.
D3. Apply good business practice
★ Demonstrating an adequate understanding of the commercial, organisational and financial context in which they work and their role in it.
★ Understanding the contractual basis on which legal services are provided, including where appropriate how to calculate and manage costs and bill clients.
★ Applying the rules of professional conduct to accounting and financial matters.
★ Managing available resources and using them efficiently.