Solicitors' Accounts

A law firm has charged a client £3,000 in addition to a VAT of £600 for work done on a probate transaction. The client has complained that the cost is too high and not what was expected. The client refuses to pay. The firm has realized that there was a mistake in the billing and has decided to reduce the bill to £2,500 with VAT reduced to £500.

Which of the following statements best describes the firm's best course of action?

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